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Honesty / Integrity: We will be honest
and ethical in all that we do and say. We will make our decisions and
handle our challenges in a manner which is consistent with honesty and moral
character.
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Excellence: We will provide
excellence in all that we do and the way in which we do it, for our staff,
our patients, and ourselves.
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Ownership: We will take ownership or
personal accountability for our actions and hold ourselves accountable for
our successes as well as our mistakes so we can continually strive to higher
goals.
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Teamwork / Participation: We will all
work together towards a common goal for the betterment of the team. We
will each contribute our special talents and together we will do GREAT
things as a team.
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Education: We will realize that
education is the key to providing better service to our clients and better
care to their pets. We will take the time and care to educate all of
our clients so that they are armed with the knowledge they need to protect
their pets. We will provide continual education for our healthcare
staff so that they have the best opportunity to serve the public, touch
lives and strengthen the human-animal fond.
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Empowerment: We will through
education, integrity, excellence, and teamwork empower our healthcare staff
to reach their greatest potential. By doing this, our healthcare staff
will be able to empower our clients to give their pets the best quality of
life possible.
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Service: We will realize that
our clients do have other choices in health care providers and that they do
not distinguish between the quality of medicine, but rather thee quality of
cuatomer service that they receive. We realize that the only way we
will be able to provide their pets with the high quality of medicine that we
strive to practice is by providing an even higher quality or service to the
client. We will always put the client first.
